Being likeable in business is the new phrase going around and has taken over from being ruthless.

The way to be likeable is to practice business etiquette. Whether you are an employer or an employee, business etiquette is more important today than ever before.  It is what sets you and your company apart from the competition.

If you have an harmonious office environment you will increase productivity. People are much happier and work more productively.  They take less sick days and are likely to stay longer in your employ.

No matter how good your business skills, people prefer to do business with someone they like. Small things like returning phone calls and e-mails promptly show your commitment to your customers and colleagues alike. If you take clients to lunch, make sure you have polished table manners and know how to be a perfect host.

Dress appropriately 

Dress appropriately for your industry and take care of details like polishing your shoes, having a stylish pen to write with and use a brief case.

Networking skills

Networking skills are very important today. It is important to learn how to network effectively.  To be helpful to people rather than expecting something from the other person.  Networking is a long term situation.  You cannot expect to get business straight away from someone.  You need to build up a relationship first.

Know your customers

It is necessary to take the time to understand what your client needs and then deliver it. Talking a customer into something just because you can make a good profit on it or because you want to get rid of excess stock, is not the way to do business today.

Good manners

People with good manners put others first and are not self-centered.  They see what they can do for others rather than what they can get out of it for themselves.

If you would like more information or you would like to take a course. Please contact us.

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