International College of EtiquetteCaring about your customers is so important. It is so hard to attract customers so you really need to look after them once they have come to you. The way you speak to customers on the phone is so important. Listed below are some suggestions on how to speak correctly to customers when talking to them on the phone. By …
INTRODUCING TWO PEOPLE
Introducing two people is really quite easy. Remember to always give a brief description of how you know each person. This gives the two people something to grab onto and start a conversation. For example: “Mary, I would like you to meet my neighbour, Sue Smith. Sue, this is Mary Jones my colleague at work.” Also, when introducing two people, the lesser important …
Channel 10 Studio 10
I was honoured to be invited to appear on Channel 10’s Studio 10 programme to talk about modern day etiquette. They had asked me to cover 3 etiquette topics: table manners, shaking hands and the “do’s” and “dont’s” of mobile phones. I packed a large suitcase full of silver cutlery, china, crystal glasses, a tablecloth and serviettes for the table …
The Sun Herald
The Sun Herald published a two page article about etiquette in its paper last Sunday. Accompanying the article was a large photo of me with two of my friends as I demonstrated table manners I gave my list of the 5 most important table manners. Number 1 was: no mobile phones at the table.
CHRISTMAS GIFT GIVING
Christmas gift giving and receiving among family, co-workers, and friends are common at this time of year. However, it doesn’t mean that we should expect a gift in return. Nor does it mean we should feel guilt or lie if we don’t have a gift to give someone who has given to us. When you receive a gift, especially in …
ABC702
Email etiquette on ABC702 was today’s topic on their Afternoon programme. Email etiquette is an important topic because so many people use email many times every day. The main points that were discussed were the greeting and sign off, correct grammar and spelling, the use of “cc” and “bcc”, replying to an email within 24 hours, wasting time using the …
ETIQUETTE ADVICE
Etiquette advice was sought by my friend about how she can query a bill by her beautician. The beautician doesn’t give her an invoice, she just deducts the total amount from her credit card. Whilst I thought this unusual, my friend said that she has been going to her for years and they have a good relationship. My friend wants …
Conversation Skills
Conversation skills with strangers was today’s topic on Afternoons with Josh Szeps on ABC702. It was so much fun. Josh decided to get two listeners who were strangers to each other to have a conversation. I was to offer suggestions and make comments on how well they did. Finding Common Ground It went really well. I commented that an important factor in …
Old Fashioned Courtesies
Old fashioned courtesies was the topic of my last session with Josh Szeps on ABC702. Topics such as a man holding a chair out for a lady when she sits down, opening a door for a lady and standing on the outside of the footpath when walking with a lady. The session attracted many phone calls and SMS’s. Most people agreed that …
Channel 7 Sunrise
Finally, have the time to write about the past 2 weeks. As some may aware, a few students from my Finishing Touch course and I were on the Channel 7 Sunrise program. It was a great surprise when I found out Channel 7 was interested in our Finishing Touch course. I was thrilled but at the same time realised there were so …